– Designed for use and service only in Europe and South America.
– Cables included according to product description.
– Also refer to terms & conditions of kickstarter and our online stores.

DELIVERY:
Once your payment is confirmed, the date of delivery depends on your chosen delivery method at checkout.

TAXES AND ADDITIONAL COSTS:
Taxes are included in the price of the product, based on the German standard tax rate. Depending on your country of residence, your actual tax might differ. Applicable customs charges are not included.

SHIPPING:
MAPUGUAQUÉN: free shipping within Chile with Chile Express. International shipping with DHL Express.
MAPU PRETO / SOENGA: Shipping from Germany. Free shipping within EU countries. National and International shipping with DHL Express. 

OUR HASSLE FREE RETURN POLICY:
Try your speaker for 30 days, in case that you are not satisfied, simply return your purchase –The cost of return postage is to be paid by the customer unless the order has been incorrectly supplied or is faulty, in which case please contact us before returning any item.

We will refund or exchange returned items provided they are delivered back to us complete with all packaging and tags, with no visible traces of use (i.e. the same as they were received).

The customer must inspect the products delivered to it by Documentary Design GbR immediately after delivery for obvious and hidden defects and damage as well as for shortages and then inform Documentary Design GbR of obvious and hidden defects, damage or shortages in writing immediately (but no later than 02 days after delivery). If the customer does not inform Documentary Design GbR within 02 days after delivery about missing items or obvious or hidden damage or defects, all claims from the customer are excluded in this respect.

HOW DO I MAKE A RETURN?
Exchanges: If you are returning or exchanging an item please email us with your requirement by replying to your order confirmation email. We can then try to ensure that we have the exchange item in stock when the returned item arrives.

Please address the return to:

Please understand that the security of items in transit before they are received back by us is your responsibility. Therefore we recommend using a signed for, insured service. If in doubt please ask at your local Post Office. 

WARRANTY:
We have a 24 month warranty policy in the unlikely event of a technical malfunction. This warranty applies to all products made by Documentary Design GbR (“DD”). DD warrants (“Limited Warranty”) that the product is free of defects in materials and workmanship at the time of its original purchase by the end-user (the “Customer” or “you”).

What is covered by this warranty
All defects in material and workmanship. This Limited Warranty covers the functionality of the Product for its normal, intended use in an environment as specified in the Owner’s Manual only and does not cover malfunctions that result from improper or unreasonable use or maintenance, e.g. accident, excess moisture, improper packing, lightning, power surges, or unauthorized tampering, alterations or modifications not authorized by DD. This Limited Warranty is limited to the repair or replacement of the Product at DD decision, and neither costs for transportation, removal, nor installation of a Product is covered by this Limited Warranty.

For how long
Unless otherwise explicitly stated in documents provided in connection with the purchase, the guarantee period is 24 month. The guarantee period starts when the product(s) is received by the customer, and ceases to be valid 24 months after this delivery date. However, the guarantee period ceases immediately if the product is repaired or tampered by persons/companies that are not authorized by DD, or if the serial number has for whatever reason been removed from the product.

What DD will do
If DD receives, during the applicable warranty period, a valid notice of a defect in any product which is covered by DD warranty, DD will, at DD option, within a reasonable time after being notified of the defect (a) repair the defect at no charge, using new or refurbished replacement parts, (b) replace the product or (c) refund the purchase price of the product. Response times may vary from country to country and is among other things subject to availability of parts and transport. All replaced faulty parts and components will become the property of DD. DD shall have no obligation to repair, replace or refund until the customer returns the defective product to the authorized reseller. Any replacement product may be either new or like-new, provided that it has functionalities at least equal to that of the product being replaced. Repairs outside the Limited Warranty period or of damages not covered by this guarantee will take place only with your prior approval.

How to obtain service
In the event of a Product defect, you should take the following actions:
1. Refer to the Owner’s Manual in order to identify and possibly correct the problem.
2. If the problem cannot be resolved by reference to the Owner’s Manual, contact us to discuss your concerns.
3. If necessary, we will arrange for repair or replacement of the Product provided that you present the original sales invoice to document the date and place of the original purchase. The terms and conditions for a repair or replacement are subject to terms of delivery agreed between you and us to the extent the terms are not explicitly covered by this Limited Warranty.
If you ship the Product, DD isn’t liable for damages to the Product caused during shipment. Thus, we always recommend that you use the original shipping cartons for packing the Product.

Other rights
This Limited Warranty does not affect your mandatory rights. This Limited Warranty provides you with specific rights subject to specified conditions. You may also have other mandatory legal rights depending on in which country the Product was originally purchased. This Limited Warranty does not affect such legal rights and does not preclude any legal remedy you may have under the law.

limitations of warranty and liability

The maximum liability of DD shall not exceed the purchase price originally paid by you for the product. DD shall be liable for no more than the direct damages for bodily injury, and/or real or personal property arising from the gross negligence of DD. Further, DD shall not be liable for special, incidental, consequential or indirect damages. And, the guarantee period ceased immediately if the product is repaired or moderated by persons/companies that are not authorized by DD, or if the serial number has for whatever reason been removed from the product or defaced